Introduction
Phantom ("Phantom," "we," "us," or "our") provides a managed lead-response and booking visibility service for automotive styling shops. This Privacy Policy describes how we handle personal information when you visit usephantom.io, create an account, or use The Pit Crew client dashboard (the "Service").
By using the Service, you agree to this Policy. If you do not agree, please do not use the Service.
Information we collect
We collect information in these categories:
- Account and profile: name, email address, organization and shop details, profile photo, locale preferences, and authentication identifiers (including Google sign-in when you choose it).
- Service and operations: leads, messages, bookings, channel metadata, reports, billing status, support requests, and configuration such as business hours and time zone.
- Payment: subscription and invoice data processed by Stripe. We do not store full payment card numbers on our servers.
- Communications: emails we send (for example verification and notifications) and messages you send to our support team.
- Technical and usage: device and browser type, IP address, log data, cookies or similar technologies used for session security and preferences, and diagnostic events.
- Integrations: data received from connected services you or we configure (for example messaging platforms, booking sources, and maps place data when you search for a shop address).
How we use information
We use personal information to:
- Provide, secure, and improve the Service, including lead handling, reporting, and shop administration.
- Authenticate users, prevent fraud and abuse, and enforce our Terms of Service.
- Process subscriptions and send transactional messages.
- Respond to support requests and communicate about product changes.
- Comply with law and protect the rights, safety, and property of Phantom, our customers, and the public.
- Generate aggregated or de-identified analytics that do not identify you.
Legal bases (where applicable)
Where privacy laws require a legal basis, we rely on performance of a contract (providing the Service), legitimate interests (security, product improvement, and customer support), consent (where we ask for it explicitly), and legal obligation.
Retention
We keep personal information for as long as needed to provide the Service, meet legal obligations, resolve disputes, and enforce agreements. Retention periods may vary by data type and your organization's settings.
Security
We use administrative, technical, and organizational measures designed to protect information, including encryption in transit, access controls, and monitoring. No method of transmission or storage is completely secure; we cannot guarantee absolute security.
International transfers
We may process and store information in the United States, Canada, and other countries where we or our service providers operate. Those locations may have different data-protection laws than your home jurisdiction.
Your choices and rights
Depending on where you live, you may have rights to access, correct, delete, or export personal information, or to object to or restrict certain processing. You can update profile details in Settings where available.
You may opt out of non-essential marketing emails using the unsubscribe link in those messages. Transactional and security emails may still be sent.
To exercise privacy rights, contact us at admin@usephantom.io. We may need to verify your identity before responding.
Children
The Service is intended for businesses and is not directed to children under 16. We do not knowingly collect personal information from children.
Changes to this Policy
We may update this Policy from time to time. We will post the revised version on this page and update the effective date. Material changes may also be communicated through the Service or by email where appropriate.
Contact
Questions about this Privacy Policy or our privacy practices:
Phantom — admin@usephantom.io
Phone: +1 905-536-9501
Web: https://usephantom.io